Once a potential aide completes CNA training, he or she is ready to start a new career. CNA training doesn’t stop after the license has been obtained though. Every medical facility is different and will take some getting used to. Recently, we heard a wonderful report from a CNA training graduate who went straight from classes and licensing to a job with a senior care facility located in Texas. Now, there are plenty of senior care centers, so this generally wouldn’t be a unique situation, until this particular CNA training graduate began to unfold her story about the way she was trained for her new position. The adult facility practiced a concept known as servant leadership, which is a way of leading and training that many highly successful businesses and corporations practice. Chick-fil-A corporation and Johnson & Johnson are two of the most well known companies that embrace servant leadership. What is it and how is it beneficial to CNA training? Keep reading.
The Benefits of Servant Leadership and CNA Training
The concept of servant leadership is attributed to Robert Greenleaf and an essay called The Servant as Leader that he penned back in 1970. The essay was created because of concerns over the structure and management style necessary to successfully run a company. At the time, it was an extremely revolutionary idea, but today it just makes good sense. The basis of servant leadership is to empower the employee, in this case the CNA training graduate, in a way that was rarely thought of before. Instead of upper management meeting behind closed doors to develop the work flow, plans, and changes necessary to run the facility correctly (and constantly improve by addressing problems) the idea of servant leadership brings lower level employees, such as the CNA training graduates, into the loop asking for their input, ideas, solutions to problems, and really listening to their problems. How is this beneficial? I’m glad you asked.
According to Susan, the Texas based CNA training graduate who we spoke with, says that the servant leadership concept promotes unity among the staff and addresses the number one complaint of most CNA training graduates at other facilities, which is the fact that many aides feel as if their complaints are not heard, not understood, or not even taken into consideration when rules are implemented. Let’s provide an example. Let’s say a certain facility decides to impose a few new rules. One of these is that showers and bathing times should not occur after 9 am. The rule is made in an effort to have all residents bathed and ready for medications and physical therapy by 10 am. One small problem here. If the upper management doesn’t run this idea or solution by the CNA training graduates who actually have to carry this task out, they may miss some very real stumbling blocks to accomplishing this new agenda. Let’s say the facility takes it one step further and imposes penalties to CNA training graduates who don’t meet these new rules (which now feel like unfair demands). This causes a breakdown in the unity of the staff and also causes stress to the patients being cared for.
Servant Leadership is a Problem Solver
In Susan’s facility, the staff meets directly with the CNA training graduates, presenting the problems, asking for solutions, brainstorming, and really listening to ideas. The end result? A much happier staff and well cared for residents. Servant leadership is a win-win situation all the way around. As a CNA training graduate, it’s vital to find out the management style of the company you’ll be working for. It can make all the difference to your career success.
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